Job DescriptionJob Summary
For this French team lead job in Cork you would manage the day to day activities of our client’s customer service agents by helping, training offering IT Support, guidance and advice to them. As the team lead your main priority will be to work on reaching SLA’s and KPI’s.This team lead role is looking for an enthusiastic French speaker with a proven track record in team management. We are looking for someone who has a genuine interest in working in Cork and looking to earn around €27,000 - €30,000 gross per year.
What will you do in this job?
As the French team lead you will be actively promoting and supporting team cohesiveness in order to build a strong team and increase overall team productivity. Keeping up with daily management activities is important too. You will be training employees in workflow activities i.e. coaching them on how to route customers to the relevant department. You will be actively evaluating these workflows and looking for actions to take for improvement.
In order to stay up to date with customer needs our client will have you spending a certain amount of time per week working in the customer service team. Other tasks include supporting and motivating your team to meet targets, prioritising jobs when needed lead in certain projects and being the main point of contact for clients where you liaise regularly with them in order to promote good customer relationships
Who will you be working for?
Our client is an Irish owned outsourcing company that provides customer service and technical support solutions to a number of countries worldwide. They are constantly growing, and thanks to that we can offer you a job as a Team lead once you speak French of course.
The project that they are looking for you to be a part of is for an exciting media company where you will become a team lead and strive for excellent customer experience as well as working towards a more efficient and productive team.
Who are we looking for?
We are looking for someone who has a near native level in French and who also has a good level of English. You have a proven leadership skills where you can motivate and support your team when needed, identifying problems and working towards a solution.
You are an excellent team player with great communication skills in both English and French. You are target driven and work hard to excel and exceed given targets.
You have a good working knowledge of solution design process and operating models, and you have strong problem skills.
Where would you be working?
This particular French team lead job is based in beauty that is Cork, a county that is proud in supporting the GAA (Football, Hurling, Rugby) the list goes on, but the games all come action packed and full of excitement, you will find yourself loving them too. Cork is already home to a number of multilingual people, so imagine the diverse and multicultural environment that awaits you, all those amazing people that are waiting to meet you, that can go with you in exploring the beauty that is Cork.
Interview & Salary
For this French team lead role there will be a quick phone interview that will be followed by an online language test (French). Next you will sit an in depth interview with our clients HR manager through Skype.
If you are successful you can expect a yearly salary of around €27,000 - €30,000 gross and great news, there is a relocation package on offer of €285 that comes along with your first monthly salary.
But wait, we’re not finished there are extra benefits with this team lead job you will receive €500 extra travel vouchers a year and there is an annual bonus of up to €1000 based on your performance of course.
If you are interested in this French team lead job why not give us a call on +353 15 24 24 20 But DON’T FORGET to register with us and APPLY.