Job DescriptionJob Summary
Do you like to travel? Does the idea of helping others find their perfect destination excite you? If so then this Italian speaking Customer Service Representative Job could be perfect for you. The job itself is based in Belfast, Northern Ireland and we are looking for someone who is friendly and outgoing – that your bubbly personality can shine through in your work on a daily basis, and lastly for this job you can expect to earn £14,144 gross per annum.
What will you do in this job?
As a customer service representative it will be your job to provide a warm and friendly service to all customers, you will do this through email, web chat and social media, remembering that you may need to translate from Italian to English and vice versa when needed. Our client is looking for someone who is friendly and outgoing and that your personality can shine through in your work which will help with a great customer experience.
As our client is always looking for ways to improve upon their service they are looking for proactive Italian speakers who can identify possible areas of improvement to help with customer satisfaction. Lastly it is important that you seek feedback on ways to improve both individual and team performance within the customer service team.
Who will you be working for?
Our client nearly 15 years established now, employing over 600 employees in the UK and Belfast, Northern Ireland is a technology and services provider. With this particular client looking for a number of language speakers they are currently looking for Italian speakers to fill the position of Customer Service Representative in Belfast. With quirky benefits offered such as a weekly snack and getting you birthday off of work this client knows how to treat their employees well.
The project that you will be working on in the Italian speaking Customer Service Representative is where you strive to deliver a high standard of customer service for those looking to travel.
Who are we looking for?
First of all we are looking for you to have a near native level of Italian and to have a good level of English as you will need to translate from Italian and English. You have at least 6 months previous experience in Customer Service (preferably in phone or face-to-face Customer Service). You work well with others and you have a good work ethic, where you have excellent time management.
Of course it goes without saying that you are customer focussed, as a happy customer is the main aim of our client here in Belfast, so being able to deliver a friendly and helpful service is crucial.
Where would you be working?
Belfast is where you will be working, Belfast is in Northern Ireland and is a city bursting with life, where the locals are great craic (fun), there are plenty of bars and restaurant’s to socialise and you will always have amazing things to do and see with the likes of Giants Causeway, the Titanic Museum and its beautiful views.
Interview & Salary
The interview process for this Italian speaking Customer Service Representative Job involves a number of stages, such as passing a number of screening interviews, and an online assessment from our client.
If you are successful you will offered a yearly salary of £14,144 (gross) along with great benefits such as a possible bonus upon meeting targets. There also a relocation package on offer for those that will need it i.e. flights over and the first few days of accommodation covered. For this Italian job you will be working on a rotational shift pattern from Monday – Friday 8am-11pm and sometimes on Saturday from 10 am- 8 pm.
If you have any questions about this Italian Speaking Customer Service Representative job please do not hesitate to contact us on +353 15 24 24 20.
If you like what you see then APPLY TODAY and send us your CV in English.