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Dutch Customer Service Agent – Madrid

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Job Title: Dutch Customer Service Agent – Madrid
Contract Type: Permanent
Location: Madrid
Start Date:
REF: JN -062019-2945
Contact Name:
Contact Email:
Job Veröffentlicht: 11 months ago

Job Description

Dutch speaking Customer Service Agent for large outsourcing giant here in Barcelona, Spain. All you need for this opportunity in the city known for the saying of ‘’Taking the bull by the horns’’. So go on grab that bull today & apply for Madrid, Spain. 

Your Tasks:

  • Take incoming queries and issues from customers via email and phone.
  • You will need to investigate and research each issue to identify the root cause and escalate when needed in order to ensure high customer satisfaction. 
  • Using your keen eye detail, you will keep an eye on the company and team process and suggest where improvement can be made in order to streamline productivity. 
  • Work as part of a supportive team, with your fellow colleagues. 

Our Client:
Work for a multi-award-winning company today - a global leader in the outsourcing sector (contact centres). With near 30 years behind them, they are once more looking to grow their Dutch speaking team here in their office in Madrid, Spain. 

Main Requirements:
You will need the following skills to qualify for this job:

  • Near native Dutch
  • Good level of English 
  • Excellent communication skills (written and verbal)
  • 6-12 months Customer Service and/or call centre experience 
  • Good problem-solving skills 
  • Extremely customer focussed 
  • Good Computer skills 
  • Team player

Where is this job located?
Madrid - Spain -
Live & work in the amazing central capital city that is Madrid.  Known for its elegant boulevards and exquisitely manicured parks - Madrid has amazing food, great people and atmosphere as well as being able to offer a great quality of life. 

Interview & Salary: 
There is will a quick phone call and a Dutch language test. To finish things off, there will be an in-depth Skype interview with the hiring manager and if successful you will go straight into reference check.

Keywords: Dutch Customer Service, Dutch Jobs Greece, Dutch Jobs Madrid,  Dutch Jobs Spain, Werken in Spanje, Werken in Madrid

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