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Dutch Customer Service Representative - Berlin


Dutch Customer Service Representative wanted for a great growing team here in Berlin, Germany with a reputable and trustworthy client of ours. All you need is a near native level of both Dutch and English as well as a minimum of 6-12 months customer service experience. Don't forget, there is no weekend shifts - Work Monday to Friday!

Your Tasks:

  • You will be taking inbound calls and emails from a customer with regards to any damage and/or accidents that occur with the products provided by the company. 
  • You will need to be able to act fast & be quick on your feet in order to take in vast amounts of information from customers & to determine the next step in the service process. 
  • You will be in regular contact with various departments such as insurance, repairs and appraisals etc. 
  • You will be required to take note of all the information from customers in order to document it within the company database. 

Our Client: 
Work for an international outsourcing company here in Berlin, Germany. With office locations all over the globe and working with many well-known brands worldwide – Our client is redefining the way brands connect with their customers.

Main Requirements:
You will need the following to qualify for this job: 


  • Near native level of Dutch
  • Good level of English 
  • Excellent communication skills (especially written skills)
  • 6 -12 months Customer Service Experience 
  • Previous experience in the insurance sector would be a big plus for your application.
  • Customer Focussed
  • Comfortable with a fast-paced environment 
  • Good Computer Skills
  • Good MS Office Skills 
  • No Weekend Shifts - Work Monday to Friday 

Where is the job located?
Germany’s capital – Berlin – with lots to offer: a big art scene, great nightlife and beautiful modern architecture. Berlin is the place to be & you will love every second of it. 

Interview & Salary:
The interview process involves 2 phone/Skype interviews and a language check (Dutch). If successful, you will receive a job offer and start off with 3 weeks of training before diving in.
Salary: You can earn between €1,900 – €2,000 gross per month depending on your performance, along with a monthly bonus of up to €150.

Keywords: Dutch Jobs Berlin, Dutch Customer Support Jobs, Dutch Customer Service, Dutch Jobs Germany