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French Customer Service Team Lead – Limerick 

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Job Title: French Customer Service Team Lead – Limerick 
Contract Type: Permanent
Location: Shannon/Limerick
Start Date:
REF: JN -092019-3033
Contact Name:
Contact Email:
Job Veröffentlicht: 10 months ago

Job Description

French Customer Service Team Lead for an international company in the medical industry here in Limerick, Ireland. 
You will need a near native level of both French & English (written & verbal) as well as 3-4 years customer service experience and a minimum of 1`year team lead experience. 

Your Tasks:
  • You manage the daily operations of the team – This can include various factors such as; leave requests, query management and back order scenarios. 
  • You will focus on the team’s adherence to company and European guidelines within their day-to-day and ensure that weekly & monthly stats are issued to the relevant parties. 
  • You will be the point of escalation for your team should issues arise. 
  • You will become the go-to expert on tender and pricing for specific markets etc. 
  • Ensuring that tender submissions are managed effectively by the team and keep a close watchful eye on performance management too. 
  • You will work closely with the various lead’s in other departments throughout the company. 
  • You will be responsible for recruitment (interviewing and new hire integration) as well as coach and mentoring team members on best practice. 

Our Client:
Work for a company with over 50 years in the medical industry that aids both patients and doctors get the service they deserve. With a number of office locations around the globe and near 300 employees worldwide, this is a company you will certainly want to get on board with.

Main Requirements: 
You will need the following in order to qualify for this job:
  • Near native French
  • Near native level of English
  • Excellent communication skills (written & verbal)
  • Bachelor’s degree 
  • 3-4 years customer service and/or call centre experience   (1-2) years 
  • Previous Team lead experience
  • Strong leadership skills 
  • Excellent analytical skills 
  • You have a valid EU Passport or Work Permit 

Where is the job located? 
Limerick, Ireland –
Limerick is situated in between Dublin, Cork and Kerry so you are never too far from a new adventure. Limerick is the 3rd largest city in Ireland and home to a number of international companies like our client here. 

Interview & Salary: 
First, there will be a phone interview and if successful you will be invited for a face-to-face in Limerick. 
Don’t forget that there is a number of great benefits here – pension plan, health insurance, company gym and many more. 

Keywords: French Customer Support, French customer service team lead, French team lead, Team leader French

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