French Team lead for Growing Team - Berlin
French Team lead wanted here in Berlin for one of the world's most trusted global organizations with over 100 years in the business.
Work with a team of 15 French speaking representatives, focusing on their development into a customer focussed team that offers A+ customer service and upsells where they can to help with overall revenue.
You will need a near native level of French and a good level of English and/or German with 2+ years team lead experience (ideally in a call centre).
- You will be responsible for the management and disciplinary leadership of a customer team of around 15 representatives.
- You will manage the day-to-day running of the team, focusing on creating a customer focussed work environment.
- Promote and motivate your team to perform and hit targets on their own and as part of a team.
- Help the team grow and develop through continuous feedback and coaching sessions where needed.
- Work closely with other departments in order to deliver the best service to all customers.
Work for an experienced and trusted global organisation with over 100-years’ experience in the rental game. Established in Germany and now expanding further within Europe – join the team today to help them do so.
You will need the following to qualify for this job:
- Near native level of French
- Good level of English and/or German
- Excellent communication skills (especially written skills)
- 2+ years Team lead experience
- Previous management experience (preferably in a contact centre)
- Strong analytical skills
- Previously worked with work processes/optimising them & establishing improvements.
- You have a valid EU Passport or a valid work permit for Germany
Where is the job located?
Germany’s capital – Berlin – with lots to offer: a big art scene, great nightlife and beautiful modern architecture. Berlin is the place to be & you will love every second of it.
Interview & Salary:
The interview process involves 2 phone/Skype interviews and a language check (French). If successful, you will receive a job offer and start off with 3 weeks of training before diving in.
Salary: You can earn between €2,820 gross per month with a monthly performance bonus (up to €600)and 1% of total upselling revenue for the entire team you manage.
Not forgetting there is a relocation package on offer along with a number of great company benefits.
Keywords: French Team lead, French speaking team lead, French speaking Team leader, French Team leader, Travailler à Berlin