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French Team lead for Growing Team - Berlin

Description

French Team lead for Growing Team - Berlin


French Team lead wanted here in Berlin for one of the world's most trusted global organizations with over 100 years in the business.
Work with a team of 15 French speaking representatives, focusing on their development into a customer focussed team that offers A+ customer service and upsells where they can to help with overall revenue.
You will need a near native level of French and a good level of English and/or German with 2+ years team lead experience (ideally in a call centre).

Your Tasks:

  • You will be responsible for the management and disciplinary leadership of a customer team of around 15 representatives.
  • You will manage the day-to-day running of the team, focusing on creating a customer focussed work environment.
  • Promote and motivate your team to perform and hit targets on their own and as part of a team.
  • Help the team grow and develop through continuous feedback and coaching sessions where needed.
  • Work closely with other departments in order to deliver the best service to all customers.

Our Client:
Work for an experienced and trusted global organisation with over 100-years’ experience in the rental game. Established in Germany and now expanding further within Europe – join the team today to help them do so.

Main Requirements:
You will need the following to qualify for this job:

  • Near native level of French
  • Good level of English and/or German
  • Excellent communication skills (especially written skills)
  • 2+ years Team lead experience
  • Previous management experience (preferably in a contact centre)
  • Strong analytical skills
  • Previously worked with work processes/optimising them & establishing improvements.
  • You have a valid EU Passport or a valid work permit for Germany


Where is the job located?
Germany’s capital – Berlin with lots to offer: a big art scene, great nightlife and beautiful modern architecture. Berlin is the place to be & you will love every second of it.

Interview & Salary:
The interview process involves 2 phone/Skype interviews and a language check (French). If successful, you will receive a job offer and start off with 3 weeks of training before diving in.
Salary: You can earn between €2,820 gross per month with a monthly performance bonus (up to €600)and 1% of total upselling revenue for the entire team you manage.
Not forgetting there is a relocation package on offer along with a number of great company benefits.

 

Keywords: French Team lead, French speaking team lead, French speaking Team leader, French Team leader, Travailler à Berlin