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German Customer Support (Night Shifts)

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Job Title: German Customer Support (Night Shifts)
Contract Type: Permanent
Location: Dublin
Start Date:
REF: JN -012018-2575
Contact Name: Careertrotter
Contact Email:
Job Veröffentlicht: about 1 year ago

Job Description

German Customer Service Representative wanted here for a fast-growing online gaming company in Dublin. Our client is looking for motivated German speakers interested in working Night Shifts. 
This is a job best suited for the night owls out there with 6-12 months experience in the customer service sector (If you have experience with working in a casino/online gaming – that’s even better)

Your Tasks:
  • You will be responsible for helping online customers via phone, email and online chat – keeping an eye on the fact that you will need to resolve issues within a certain time period. 
  • You will look after handling and troubleshooting of accounts.
  • You will escalate issues when needed to level 2 support.
  • You will need to keep yourself up to date with all client offerings in order to deliver superior customer support 

Our Client:
Work for a company that was originally a family fun business that has grown rapidly due to a high volume of demand for their services. They now operate internationally with over 400 employees and offices in Malta, the UK and Ireland. 

Main Requirements:
You will need the following to qualify for this job: 
  • Near native German
  • Good level of English 
  • Excellent communication skills (written & verbal)
  • 6-12 months previous customer service experience – experience in working in a casino would be highly beneficial.
  • Previous online gaming experience would be a plus 
  • OK with working Night Shifts

Where is the job located?
Dublin – Ireland –
live & work on 30 mins drive from Dublin city centre where you are never too far from the action. There is always something to do – whether you like suburban life or a city bird you have the best of both worlds here. 

Interview & Salary: 
First, you will receive a language test (German) via email. Next, there is a phone screening with the HR Manager and lastly, a face-to-face interview with the hiring manager here in Dublin.  There is some flexibility involved – if you are not currently living in Dublin we can advise towards a Skype interview instead. 

Salary: You can expect to earn €28,000 gross per annum along with up to 25% performance bonus. 
There is a good relocation package of a one-off payment of up to €3000 as well as a number of great company benefits (private healthcare, dental and much more)

Keywords: German customer service job, German customer support, Jobs in Dublin, auswandern nach Irland, German speaking jobs Dublin, German jobs Dublin
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