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German Customer Service Manager - Brno

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Job Title: German Customer Service Manager - Brno
Contract Type: Permanent
Location: Brno
Industry:
Salary:
Start Date:
Duration:
REF: JN -062019-2967
Contact Name:
Contact Email:
Job Veröffentlicht: 4 months ago

Job Description

German Customer Service Manager wanted for one of the worlds market leaders here in their Brno office in the Czech Republic. 
We are looking for you to have a strong background in Management with the customer service environment. Sound like something you would be interested in for 90,000 CZK gross per month. Talk to us today! 

Your Tasks:

  • Lead & manage a between 3-5 team leaders along with up to 40 customer service specialists who will support the DACH Market.
  • Support your team to hit their targets but individual and team targets on a weekly, monthly and yearly basis.
  • Inspire and motivate your team through recognition and celebration of accomplishments.
  • Regularly evaluate the overall growth and progression of the team and keep an eye out for areas of improvement. 


Our Client: 
Work for a true market leader here in Brno, Czech Republic – Our client really came to fruition in the early 2000’s thanks to their superior product offerings and constant innovation. It is due to this dedicated growth that they are the #1 place to go for B2B and B2C clients across Europe!

Main Requirements:
You will need the following to qualify for this job: 

  • Near native level of German
  • Near native level of English
  • Excellent communication skills (written & verbal)
  • 1-2 years Customer Service Experience
  • 2-3 years Management experience (ideally within Customer Service/Customer Experience)
  • Excellent negotiation and interpersonal skills 
  • Strong level of Initiative
  • Good understanding of reporting, acting on statistics for team progression 
  • Adaptable 



Where is the job located?
Brno – the Czech Republic –
Be drawn in by the charms of the Czech Republic’s 2nd largest city – Overlooking by many for Prague but Brno has just as much to offer – talk to us today to learn more.

Interview & Salary:
Our client is unbelievably flexible for you – first, you will be invited for a phone interview and if successful you will be invited for an in-depth Skype interview. 
Salary: You can expect to earn 90,000 Czech Koruna gross per month and there is a relocation package of (2 options to choose from).

Keywords:
Customer Service Manager, Customer Success Manager, Customer Experience Manager, German Customer Service Manager, German Jobs Brno, German jobs Czech Republic 

 

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