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German Customer Service Manager - Brno


German Customer Service Manager wanted for one of the worlds market leaders here in their Brno office in the Czech Republic. 
We are looking for you to have a strong background in Management with the customer service environment. Sound like something you would be interested in for 90,000 CZK gross per month. Talk to us today! 

Your Tasks:

  • Lead & manage a between 3-5 team leaders along with up to 40 customer service specialists who will support the DACH Market.
  • Support your team to hit their targets but individual and team targets on a weekly, monthly and yearly basis.
  • Inspire and motivate your team through recognition and celebration of accomplishments.
  • Regularly evaluate the overall growth and progression of the team and keep an eye out for areas of improvement. 

Our Client: 
Work for a true market leader here in Brno, Czech Republic – Our client really came to fruition in the early 2000’s thanks to their superior product offerings and constant innovation. It is due to this dedicated growth that they are the #1 place to go for B2B and B2C clients across Europe!

Main Requirements:
You will need the following to qualify for this job: 

  • Near native level of German
  • Near native level of English
  • Excellent communication skills (written & verbal)
  • 1-2 years Customer Service Experience
  • 2-3 years Management experience (ideally within Customer Service/Customer Experience)
  • Excellent negotiation and interpersonal skills 
  • Strong level of Initiative
  • Good understanding of reporting, acting on statistics for team progression 
  • Adaptable 

Where is the job located?
Brno – the Czech Republic –
Be drawn in by the charms of the Czech Republic’s 2nd largest city – Overlooking by many for Prague but Brno has just as much to offer – talk to us today to learn more.

Interview & Salary:
Our client is unbelievably flexible for you – first, you will be invited for a phone interview and if successful you will be invited for an in-depth Skype interview. 
Salary: You can expect to earn 90,000 Czech Koruna gross per month and there is a relocation package of (2 options to choose from).

Customer Service Manager, Customer Success Manager, Customer Experience Manager, German Customer Service Manager, German Jobs Brno, German jobs Czech Republic