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German Quality Analyst - Potsdam

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Job Title: German Quality Analyst - Potsdam
Contract Type: Permanent
Location: Berlin
Industry:
Salary:
Start Date:
Duration:
REF: JN -042019-2908
Contact Name:
Contact Email:
Job Veröffentlicht: about 1 month ago

Job Description

German speaking Quality Analyst wanted here in Potsdam, Germany for a very high profile client. 
Joining the Quality Analyst team means you will be responsible for the overall quality performance of the operation through the encouragement of simplified and streamline issue handling. 
Salary: €2,555 gross per annum.


Your Tasks:
  • Complete quality reviews and reviews for appeals on a daily basis
  • Communicate quality feedback to the agents on a regular basis.
  • Actively participate in daily meetings/get-togethers with the QA team lead and Quality Team in general.
  • Carry out root cause analysis of quality errors and provide a detailed solution to the QA team lead. 
  • Identify possible risks to the team lead in a timely and efficient manner.
  • Identify quality trends and communicate your findings to the QA team. 
  • Report bugs and regularly check if there have been resolved. 
  • Develop PKT tests on a weekly/monthly basis for the purpose of information and refresher training for the Quality team.
  • Support additional workflow requests from clients.

Our Client: 
Work & grow with an amazing international outsourcing giant here in Potsdam, Germany. Our client has a number of office locations in Europe and many are based in Germany. 
With this client, you will certainly have a chance to grow your career and experience a truly multilingual office.   

Main Requirements:
You will need the following to qualify for this job: 
  • Near native level of German
  • Good level of English 
  • Excellent communication skills (especially written skills) 
         - You will need to clearly and effectively communicate feedback.
  • 1-2 years of previous Quality Analyst experience 
  • Strong technical skills
  • An excellent skill level of MS Office – particularly Excel
  • Good Analytical Skill
  • Strong attention to detail 
  • Highly Motivated

Where is the job located?
Potsdam – Germany –
the capital city of Brandenburg and bursting with excitement. Potsdam is 30 mins train ride from Berlin so you are never too far from the excitement of the roaring capital.

Interview & Salary:
There are 3 important steps here: first, you will have a phone interview with the recruiter, invited for a second interview with your possible team lead and lastly, be asked to complete a language check (German)
Salary: €2,555 gross per month 

Keywords: QA Jobs, Quality Analyst Jobs, German QA, German Quality Analyst, German Jobs Potsdam
 

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