DescriptionGerman speaking Tech Support Agents with an interest in growing their career in the Software/Tech industry - We have an exciting client of ours here in Prague, Czech Republic. You do not need previous experience in the tech support sector so this is a great opportunity for those starting out or for those looking to change career paths.
- Take incoming calls and emails from Customers facing technical software issues.
- Manage these issues within the company CRM Ticketing system.
- Work on resolving any issues in a timely and professional matter.
- Escalate issues to 2nd level support where needed.
With near 50 years in the B2C relationship building sector - providing their clients with the right tools to make every interaction drive to a complete success. Our client is a market leader who is currently looking to hire German Speaking Tech Support Agents in their Prague Office.
You will need the following skills in order to qualify for this job:
- Near native German
- Good level of English
- Excellent communication skills (written and verbal)
- Customer Focussed
- You like the idea of working with software
- No previous experience is needed in the Tech Support field but it would be beneficial.
Where is this job located?
Prague – Czech Republic - A fascinating capital with an amazing culture, international feel and stunning architecture. Whether it’s the ornate gargoyle adorned buildings, the cobbled streets of the amazing cost of living and public transport that gets you here. Prague is definitely a city for you and your career.
Interview & Salary:
You will be invited to sit an online assessment (to assess the level of problem-solving skills).
Sit a Face-to-face Interview (Our client is flexible, if not possible to interview in Prague - a phone/Skype interview can be possible).
Keep in mind the interview process is pretty quick - you will have feedback in a little as 1 or 2 weeks.
Salary: Earn between 38,000 - 44,000 Czech Koruna gross per month
Keywords: German Tech Support, German IT Support, Tech Jobs German, Werken in Praag, Vacatures in Praag