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German Technical Customer Support - Amsterdam

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Job Title: German Technical Customer Support - Amsterdam
Contract Type: Permanent
Location: Amsterdam
Start Date:
REF: JN -102017-2520
Contact Name: Careertrotter
Contact Email:
Job Veröffentlicht: 11 months ago

Job Description

German Technical Customer Support Representative wanted here for the #1 customer experience driven company in Amsterdam, Netherlands office. All you need is an excellent level of both German and English as well as a minimum of 6 months customer service experience (preferably within a call centre environment). 

Your Tasks:
  • You will be responsible for incoming calls, emails and online chat requests from customers – dealing with both queries and issues. 
  • You will be tasked with investigating and resolving both hardware and software issues, if these can’t be resolved you will need to escalate them to tier 2 support.
  • For each ticket created you will need to keep the company database up to date with the issue and solution given. 

Our Client:
Work for the worlds #1 customer experience driven outsourcing giant here in Amsterdam, the Netherlands. There is a strong promise of career progression here as 80% of promotions come for the internal team. Amazing teams, company benefits and employer right here in Amsterdam.

Main Requirements: 
You will need the following in order to qualify for this job:
  • Near native German
  • Good level of English
  • Excellent communication skills (written & verbal) 
  • 6-12 months experience in customer support (preferably in a call centre)
  • An affinity for Technology 
  • Excellent computer skills 
  • Good typing skills 
  • Customer focused 
  • Outgoing & motivated 
  • You are currently based in Amsterdam – as there is no relocation package

Where is the job located? 
Amsterdam – the Netherlands –
The cultural capital city of the Netherlands that has several well-known and not so well-known attractions. Amsterdam is an amazing city for anyone looking to live in a truly multilingual city right in the heart of Europe, 

Interview & Salary: 
You will be sent a language test (German), be asked to sit a Skype interview with the hiring manager and if successful you will be invited for 1 more Skype/Phone interview. 
With a competitive salary,  a number of great company benefits (life assurance & health plan) this is a company you will want to grow with.

Keywords: German Tech Support, German Customer Service, German Technical Customer Support, German jobs Amsterdam, German Jobs Netherlands.
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