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Senior Customer Care Co-ordinator – Cork 

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Job Title: Senior Customer Care Co-ordinator – Cork 
Contract Type: Permanent
Location: Cork
Start Date:
REF: JN -102018-2783
Contact Name: Careertrotter
Contact Email:
Job Veröffentlicht: over 1 year ago

Job Description

Senior Customer Care Co-ordinator here in Cork, Ireland for a great company within the pharmaceutical industry that offers an amazing work-life balance for all of their employees. 
All you need is a near native level of English and another European language (German/Dutch/French/Italian/Spanish) with1-year SAP experience and 3-4 years Customer Service experience (preferably with the B2B sector). Management experience is a big plus. 

Your Tasks:
  • You will become the go-to expert on all co-ordination team procedures and company process requirements. 
  • You will be tasked with keeping a close watchful eye on all team activity and be a support system for the customer care coordination team. 
  • As the team deals with the company representatives on a 1st level basis you will be there for more escalated issues and scenarios.
  • You will have a general overview of the coordination team and monitor them in terms of staying up to date and on top of all planning and scheduling. 
  • You will need to ensure that all deadlines are respected with contracts and invoices being signed and paid. 
  • You will need to build and maintain good relationships with providers and affiliates.

Our Client:
Work for a company where a strong work-life balance
is paramount a company with over 140 years’ experience in the industry of pharmaceuticals. Our client employs near 40,000 people in over 140 countries. They produce a wide range of products around pharmaceuticals. Work within a multicultural environment, experience different cultures and broaden your horizons. 

Main Requirements:
You will need the following skills in order to qualify for this job:
  • Near native English
  • Near native level of another European language (German/Dutch/French/Italian/Spanish)
  • Excellent communication skills (written and verbal)
  • 1-year SAP experience
  • Bachelor’s Degree 
  • 3-4 years customer service (experience in the B2B sector would be an advantage).
  • Management Experience is a big plus 
Where is this job located?
Cork city – Ireland –
A county in Ireland that is proud in supporting the GAA (football, Hurling, Rugby) – games that come action packed and have you on the edge of your seat. Cork is known as the second biggest country in Ireland and can offer all that Dublin can with a lower cost of living.  

Interview & Salary: 
The interview process will begin with a phone/Skype interview and move onto an invitation for a face-to-face interview here in Cork. Of course, if you are currently not living in Ireland the flight cost for the interview will be covered by our client. 
Once you are successful, there will be a number of background checks and reference requests. 

Salary: You can expect to earn between €30,000 - €38,000 gross per annum (depending on your experience). There is a relocation package and a number of great company benefits (free parking, free tea and coffee, life assurance and education assistance)

Keywords: Senior Customer Service, B2B Customer Service, Order Management, Senior order management
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