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B2B German Customer Service Agent – Krakow

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Job Title: B2B German Customer Service Agent – Krakow
Contract Type: Permanent
Location: Krakow
Industry:
Salary:
Start Date:
Duration:
REF: JN -112017-2541
Contact Name:
Contact Email:
Job Published: 6 months ago

Job Description

We’re looking near native German + English speakers to join the B2B customer service team here in Krakow, Poland. All you need is excellent communication skills, 2+ years customer service experience, good with computers and are extremely customer focussed. 

What will you do in this job?
As part of the German customer service team, you will be responsible for taking incoming calls, emails and online chat requests from B2B clients. You will advise business partners on our clients training programs, benefits and certifications involved as well as guide them towards any pre-sales tech advice, downloads and tools they may need. 
You are mainly the point of contact for German business partners, helping them through each step needed when making use of our clients’ products and services 

Who will you be working for?
Our client is a big solutions provider, they are all about customer service and IT Support. They work with some of the largest companies in the world who work in Sales, Tech Support, Marketing and much more. They pride themselves in enabling their clients to reach success.

Who are we looking for?
We are looking for near native German speakers with excellent English – A+ communication skills in both languages (written & verbal). You have 2 years customer service experience (contact center or retail), are comfortable with working with computers, multitask easily and are familiar with SAP. 
We’re looking for pro-active customer focussed German speakers ultimately interested in living and working in Krakow.
 
Where would you be working?
If you like the look of this German speaking customer service job how does working in a city of an up and coming country who is known for its friendly atmosphere. Krakow is where you would be working, where there are excellent public services, full of beauty, and outdoor activities. 

Interview & Salary
The interview for this German Customer Service position will take place over the phone and via email assessments. You will first have a quick 1st round phone screening followed by an in-depth written email assessment. If you pass these rounds a final in-depth phone interview will be held before you receive a possible offer.

 

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