What will you do in this job?
You will be responsible for responding in a timely manner to customers via phone/Email/online chat. You main aim should be to increase the overall customer satisfaction. By striving to leave every customer interaction with a positive experience.
In doing so, our client hopes to drive up customer loyalty.
Who will you be working for?
Our client is an experienced and trusted global organisation with over 100-year experience in the rental game. Established in Germany – now expanding further globally they are looking for near native Dutch +French speakers to join the customer service team. Our client has amazing career opportunities in their Berlin office where the scale of growth is endless.
Who are we looking for?
You will need a near native level of BOTH Dutch and French and we would like you to have a good level of English.
Of course, excellent communication skills are a priority and you have previous customer service experience (preferably in the hospitality or retail sector).
You are customer focused, a quick thinker and have good computer and MS Office skills.
Where would you be working?
Work in Germany's capital city - the wonderful Berlin - Today it is seen as one of the biggest art scenes with a great nightlife and amazing modern architecture. Berlin is the place-to-be so check it out today now.
Interview & Salary
This Dutch + French Customer Service Agent job is a 40 hour a week position that involved shift work. There will be 2 phone interviews and a language check with our client.
In regards to salary, you can expect to earn €1870 gross per month as well as a monthly bonus once you reach 100% of your targets.
Not to worry about jumping straight in, our client provides 3 weeks training before you get to hit the ground running.