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English Customer Service Representative For large e-commerce Provider Dublin

Job Description

What are we looking for?

We are looking for a near native English speaker who has a proven track record of working with English speaking Customers. It would e a plus for your application if you also have another European Language such as German/French/Spanish. It is crucial that you have at least 2 years previous experience in a call centre environment.


What will you do in this Job?

As part of your duties for this customer service representative, you will be required to chat, discuss and solve any and all customer queries via phone, email and online chat. You will be working with various other departments in order to resolve any problems customers may have. You would be working in a fast-paced environment where you would need to prioritize your workload in order to achieve KPI’s and team targets. You will be required to deliver high-quality service in your feedback to customers in regards to their satisfaction and overall experience with the brand, as well as that we expect you to be a team player and that you are open to taking on more responsibilities.


Who will you be working for?

You will get the chance to work for one of the leading e-commerce providers for international brands. Our client prides themselves on their excellent services and quality and wants an excellent English to help them keep this amazing service going as one of their customer service representatives.


Who are we looking for?

We are looking for a near native English speaker who has a proven track record in dealing with English speaking Customers. In order to be successful for this customer service job, we are looking for you to have at least 2 years previous experience in customer service. You need to know your way around Microsoft Office, particularly Excel. You will need to put reports together that will identify possible improvements that may be needed, as a high-quality overall customer service is important to our client.


Where would you be working?

Blanchardstown is where this Customer Service Representative Job is based. It is a large suburb that is only 20 minutes’ drive from Dublin city centre and with plenty of options in regards to public transport, getting around has never been easier, but if you don’t fancy the city there is always Blanchardstown shopping centre where there are many shops, restaurants, pubs, cafes and activities to do.


Interview & Salary:

The interview process involves 2 face to face interviews in our client’s office in Blanchardstown. Unfortunately, there is no relocation package or travel refund offered for this job so if you currently live abroad it would be up to you to fund your travels and be available at short notice, however, if you already live in Ireland that makes things easier for yourself.


You would be looking at a salary of between €25,000 - €27,000 gross per annum but for the right candidate with an exceptional CV and/or experience, we would be willing to negotiate a slightly higher wage.

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