Job DescriptionJob Summary
This is a German job in customer service for those who love working in a fun and fast paced environment - keeping in touch with customers via many forms of communications i.e. phone, email and live chat. Ever lost something and wish there was something that could bring you straight to it? Well that is what our client specializes in - Our client creates applications that allow you to locate lost items via Bluetooth technology. They are looking for multilingual speakers (German + English) to join their customer service team in Belfast - where it will be your job to help customers set up their new devices and more. Not forgetting that you can look forward to earning £15,808 gross per annum and receive a good relocation package if needed. Keep reading for more & don't forget to apply.
What will you do in this job?
You will provide customer care for our client’s customers via phone and email and online chat - s it's customer service with a twist - here you will help in resolving problems that those customers have reported on their technical devices. You will be responsible for some simple troubleshooting and remember that you must document all issues you work on. You will be in contact with level 2 and 3 IT Support if the problem needs to be escalated, so just keep that in mind, because you will only be dealing with simple issues. You will receive targets and be expected to meet them, but it's not all work, our clients like to let their employees test out their new gadgets, so there can always be a bit of fun in the office.
Who will you be working for?
Our client is a big solutions provider, they are all about customer service and IT Support. They work with some of the largest companies in the world who work in Sales, IT Support, Marketing and much more. They pride themselves in enabling their clients to reach success. The project that you will be working on will be with a client of theirs who specializes in offering Bluetooth devices to help in finding lost items - an ingenious piece of technology and you get to be at the forefront of it all.
Who are we looking for?
In order to be successful in getting this German customer service job we are looking for someone who is fluent in German and has an excellent level of English, not forgetting that you have excellent communication skills in both German and English too. We are looking for someone who has at least 6 months’ previous experience in customer service and/or IT support. It would be ideal if technology excites you and obviously you want to move to Belfast for the job.
Where would you be working?
Belfast in Northern Ireland is where we are looking to place a German Customer Service. Belfast is a thriving city, buzzing with life, known for its amazing get-aways and high-street shops. The locals are friendly, there is many great events, low prices and more. Apply for this German Customer Service job and find out.
Interview & Salary
The interview for this German Customer Service Job will take place over the phone and via email assessments. You will first have a quick 1st round phone screening followed by an in-depth written email assessment. If you pass these rounds a final in-depth phone interview will be held before you receive a possible offer.
If you are successful, you will be offered a yearly salary of £15,808 (gross) along with great benefits such as a possible bonus upon meeting targets. There also a relocation package on offer for those that will need it i.e. flights over and the first few days of accommodation covered.
If you have any questions about this German Customer Service job please do not hesitate to contact us on +353 15 24 24 20.
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