You will be responsible solely for delivering a positive customer experience to all customers via phone and email. It is important to note that as this is a growing company there currently isn't a relocation package so we are looking for you to already be living in the Netherlands or ok with supporting your own relocation.
What will you do in this Customer Service Job?
As a customer service agent within this team, you will be responsible for delivering the best of the best customer care to all customers via phone and email. You will manage any issues and complaints, document them within the internal system and where necessary, escalate the issue.
Who will you be working for?
How does it feel to work for a young but extremely fast growing online ecommerce platform? A company nearly 10 years old and on the up and up.
They are based here in Amsterdam, the Netherlands but they do have a number of other office locations in exciting European cities. Right now, they are looking for German speakers interested in Customer Service.
Who are we looking for?
To successfully join the customer service team here in Amsterdam we are looking for you to have a near native level of German and a good level of English. Not forgetting that you will need excellent communication skills in both languages (written & verbal). 1 years previous customer service experience and bring your soft skills such as empathy and patience. Last but not least, you are ok with working in shifts
Where would you be working?
Amsterdam! The cultural capital city of the Netherlands that offers many well-known attractions. Amsterdam is an amazing city for anyone looking to live and work in a truly multicultural city right in the heart of Europe.
Interview & Salary
For the interview process, there are 3 simple steps involved (that we will help you with all the way). First you will be asked to write up a sample text in German to test your language skills. Secondly there will be a phone/Skype call with the recruiter and lastly there will be a face-to-face interview with the customer service team lead.
In terms of salary, you can expect to earn €2000 gross per month along with many other benefits such as health insurance discounts, pension scheme and many more.