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German Customer Service For Online Gaming Site- Malta

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Job Title: German Customer Service For Online Gaming Site- Malta
Contract Type: Permanent
Location: Valletta
Start Date:
REF: JN -072016-2109
Contact Name:
Contact Email:
Job Published: about 2 months ago

Job Description

Job Summary 
A fan of online games where you can poker face your way to the top? Do you have some previous Customer Service experience & speak German? If so we have a rather interesting job for you here in Malta. It’s a customer service job where you will help all online players with any issues they may have. This is a job where you will need to work in shifts (No Night Shifts) 5 days a week but do keep in mind that you may be asked to work weekends (you will always have 2 days a week off) Sliema is the town you can look forward to calling home – it’s a beautiful place right beside the sea and is known as a popular destination as everyone who has been there loves Sliema.

What will you do in this job?
For this German Customer Service job in Malta it will be your responsibility to help all online players via phone, live chat and email - working hard on providing quick results and solving issues within a certain time. 
You will be looking after the handling and troubleshooting of accounts and when needed, escalate issues to level 2 support. It is your responsibility to stay up to date will of the online offerings of the site so when the chance presents itself you can up and cross sell to customers. 

Who will you be working for? 
Originally a family run business but due to rapid growth and demand for their services they have grown into an international company with over 400 employees and offices in Ireland, the UK and now in Malta. Sliema, Malta specifically, where they are looking for German speakers to join their Customer Service team.

Who are we looking for? 
For this Customer Service job we are looking for you to have a near native level of German and an excellent level of English - You will need to have excellent levels of communication in both languages. You are OK with working in shifts. You have previous customer service experience and some experience in the gaming world for example  - you may have worked in a casino - which would be great. Lastly of course you either live in Malta or are willing to relocate. 

Where would you be working?
Sliema Malta:  A coastal town that has become more and more popular over the last few years for its shopping, bars, café’s, restaurants and hotels. If you are looking for a better climate and a totally new culture to experience – Sliema Malta is the place to be. 

Interview & Salary 
For this German Customer Service Job the interview process is straight forward - first you will receive a language test via email and have a certain amount of time to complete it and send it back (for both languages German and English). Once passed you will have Phone screening with the HR manager here in Malta and lastly there will be a face-to-face interview with the hiring manager in Malta. Of course our client is flexible so if you are living in Malta already there will be a face-to-face and if not we can arrange a Skype interview instead. 

In terms of salary you can look forward to earning €23,641 gross per annum – there are a number of added benefits to go with this German job in Malta-  there is a language and performance bonus – Not forgetting a relocation package. 

Interested? Click Now – Don’t let this job slip away 
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