Job DescriptionJob Summary
Like to make people happy? Well how about joining the Multilingual Customer Success team here in Frankfurt in Germany? We are looking for a near native German speaker with a bachelor’s degree and at least 3 years previous experience in B2B customer service. If you have a knack for knowing what people like and being able to deliver it then we would love to talk. Get the excitement of living in a new city and earning between €50,000 - €55,000 gross per annum.
What will you do in this job?
For this German Customer Success Job you will be the point of contact for both new and existing clients – aiming to deliver all agreed services in a professional and timely manner, you will be responsible for the overall happiness of the clients and maintaining a specific level of customer satisfaction i.e. you will be required to report back on customer queries and issues making sure all are resolved within a certain period of time. In order to keep customers happy with the services offered it will be you job to know your customers well – to the point where you can nearly predict their needs before they ask, again delivering a top notch service all round.
Who will you be working for?
Our client is a leader in their industry, they provide data centre related solutions as well as IT support to thousands of large and medium-sized enterprises worldwide and are based in several locations in Germany. At the moment they are looking to fill their new language job in Frankfurt am Main with a German speaker. Do not miss this chance, apply for this job today!
Who are we looking for?
This German Customer Success Job call for you to have a bachelor’s degree (preferably in the IT sector) and at least 3 years previous experience in B2B Customer Service and a proven track record in building and maintaining positive customer relationships. Lastly of course we are looking for you to have an excellent level of German and a good level of English.
Where would you be working?
This job is based in Frankfurt am Main, Germany. Frankfurt am Main, commonly known as Frankfurt, is the largest city in the German state of Hesse and the fifth-largest city in Germany. Due to its central location within Germany and Europe, Frankfurt is a major air, rail and highway transport hub. A unique feature of Frankfurt is its significant number of skyscrapers and high-rise buildings in the city centre which form the Frankfurt skyline.
Interview & Salary
The interview process for this Customer Success Manager job starts off with a face-to-face interview and finishes with a skype interview with the Manager and what’s great is this could be done in one day. For your salary you can expect to earn between €50,000 - €55,000 gross per annum as well as that you will also receive a private pension scheme.
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