You will need 6 months previous customer support experience, have excellent communication skills in both German and English. If successful you can look forward to earning £17,500 gross per annum, a relocation package and great company benefits (pension scheme) with an international outsourcing company.
What will you do in this job?
As part of the Customer Support and Social Media Care team you will be responsible all inbound calls, emails and social media chats and conversation from all customers who have issues and/or queries that need answers within a specific time frame. You will manage and record customer issues within the company CRM system. Communicate in both German and English on an excellent level as you will be providing on a daily basis, easy to understand instructions. You will work with targets and provide feedback for better services when needed.
Last but not least you will regularly keep yourself up to date on all products from this brand, their latest updates, coming products etc.
Who will you be working for?
Our client; with nearly 15 years in the outsourcing business now employs over 600 multilingual speakers in the UK, Northern Ireland, Scotland, Bulgaria and more – where they provide technology and services to all their customers. With quirky benefits offered such as a weekly snack and getting your birthday off work this client of ours certainly knows how to treat their employees.
Who are we looking for?
We are looking for you to have a near native level of German and great English – You have excellent communication skills (written & verbal) along with a minimum of 6 months customer support experience. You are extremely professional, motivated and can bring your energetic personality to the team. You are a quick learner with a passion for fashion as you will be working on a project for one of the most influential fashion brands around the globe.
Where would you be working?
Belfast, Northern Ireland is where you will be living and working. Belfast is the beautiful capital city that is bursting with life. The locals are great craic (fun), there are plenty of bars and restaurants to socialise and you will always have great activities to do and see like Giants Causeway, the Titanic Museum and breath-taking views.
Interview & Salary:
The interview process for this multilingual customer support job is 3-fold: First, you will be invited for a quick phone screening which will be followed by an online assessment and lastly a phone/skype interview which is great for those who currently do not live in Belfast.
If you are successful, you will be offered £17,500 gross per annum, great benefits such as 25+ holiday days, employee discounts scheme as well a pension scheme. Not forgetting a good relocation package.
Any questions feel free to call us on +353 15 24 24 20