What is the job?
As a German teamleader or Helpdesk supervisor you will be looking after the people management of an IT helpdesk. You will supervise around 10 to 15 German helpdesk agents who provide technical support via phone, email and remote desktop solutions. Your tasks will include call monitoring, coaching new and existing employees, maximising SLA's, introducing new policies and procedures, solve escalated issues and tickets.
Who is our client?
Our client is a growing business solutions provider who is slowly expanding into Europe. From their office in Krakow they employ around 400 people and are constantly winning new projects for which they need new employees. Current roles we are recruiting for are all created due to growth.
Who are we looking for?
As a German teamleader you need to have 1 to 2 years experience in supervising an IT helpdesk. Therefore you need to have excellent knowledge of trouble shooting issues on hardware, software and hand held devices. Furthermore you have excellent people management skills and have a proven track record of achieving and exceeding team targets. Furthermore you will have near native German and excellent English.
Where is this language job based?
This job is based in Krakow. It is the 2nd largest city in Poland and has lots to offer. It is one of the oldest towns in Poland and has therefore history and beautiful architecture on offer. It has plenty of nightlife on offer and is a great place for some one who wants quality of life.
Interview process and salary
Depending on where you are phone or face to face interview will be conducted. The salary will be confirmed in the interview process. Startdate is ASAP. Location Krakow, Poland