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German Online Support for Social Media Giant – Dublin 

Description

German speakers wanted for Online Support Job here in Dublin, Ireland for a large Social Media giant. We’re looking for you to have a minimum of 6 months experience in either customer service/ content management/ Online Support etc. As this is an online support position, there is no phone interaction so bring your excellent writing and skills. 
There is no room for error with social media.

Your Tasks:
  • You will support, educate and build relationships with the social media platform users. 
  • Support platform users with their issues and queries via email and chat.
  • Where needed, you will escalate issues to level 2 support team. 
  • Explain complicated product and services in simple to understand language -avoid jargon. 

Our Client:
Work for an International Irish Outsourcing company that makes some serious headway.
Reaching for the stars is the only way they know how to grow, and they want you to join the team. They have project-based teams and the project they want you for is for the online support of a giant Social Media Channel here in Dublin.

Main Requirements:
You will need the following to qualify for this job: 
  • Near native German
  • Good level of English 
  • Excellent communication skills (written & verbal)
  • 6-12 months customer service/Content Moderation/ Online Support experience.
  • Strong understanding and genuine interest in Social Media 
  • Good understanding of internet-based electronics.
  • Excellent problem-solving skills

Where is the job located?
Dublin city centre – Ireland –
Live and work in Dublin the booming capital of wee old Ireland. Fall in love with this multicultural city and all it has to offer. Whether you walk down the River Liffey or jog around Stephens Green – Dublin has what you need. 

Interview & Salary: 
First, you will have a quick phone call with a recruiter, be asked to complete a language test (German) and once successful you will then be invited for a Skype interview with the hiring manager. 
Salary: You can expect to earn €28,000 gross per year along with a relocation package of 2 weeks paid accommodation, along with amazing company benefits (FREE Doctor visits, Health Insurance, Pension, Maternity/Paternity Leave and more) 


Keywords: German Customer Service, Online Customer Service, Online Customer Care, Online Customer Support