Job DescriptionWhat are we looking for?
For our client based in Krakow, we are looking for a German speaking Teamleader, with previous experience in the area of customer service and communications.
What will you do in this job?
Under the Teamleader role you will be responsible able to coach and evaluate fellow employees. Within this role, it will be your job to give constructive feedback to agents on communication skills and basic German language issues. Set and meet departmental productivity requirements i.e. number of calls monitored.
Who will you be working for?
Our client is a business solutions provider based in Krakow and is currently expanding throughout the EU. With employing over 500 people and winning awards based on their good service, they are currently looking for German speakers to fill this Teamleader job to aid them in their expansion. Our client prides themselves on being well known for encouraging their employees to grow, supporting innovation and restricting their employees to a rigid job description.
Who are we looking for?
This Teamleader job is for those who speak fluent English and have a high level of German and have excellent communication skills in both written and verbal. Having previous experience in retail is crucial. Have the ability to evaluate fellow agents and coach them where necessary.
You know your way around MSOffice and a general knowledge of the SLA metrics and client expectations. It is also important to be able to anticipate customers both internal and external’s need. All the while maintaining an outstanding level of German customer service.
Where would you be working?
This German speaking job is based in Krakow Poland. A capital city that is well known for its friendly atmosphere, excellent public service, its beauty, and outdoor activities.
It is a city that can excite and help you relax, depending on what you wish to do, Krakow can, after a hard day as the office Teamleader help you unwind and get ready for the next action packed day.
Interview & Salary
For this Teamleader job there is no need to fly over for the interview as it can take place over the phone. If successful you will then be asked to sit a technical and language evaluation.
If you happen to live in Krakow, the interview process is a little different, there will be a face-to-face interview and you will also sit a technical and language evaluation, all on the same day. The salary will be confirmed in the interview process.
Here at Careertrotter we love finding you a job that you will love, and what’s not to love about these benefits our client offers its employees, for example a multisport card that gives you free entrance into gyms and pools, lunch vouchers for those who have 9 hour shifts, a transportation allowance (may vary), sport days, language courses and more
If you answered yes to the above more than once then we want to hear from you especially if you speak German and want to be the next Teamleader in Krakow.