We’re looking for near native German speakers with excellent English, good PC skills & excellent problem-solving skills. You have 6 -12 months customer service experience (preferably in a contact centre).
What will you do in this Customer Service Job?
As a Technical Customer Service Agent, you will be responsible for taking all incoming calls, emails and online chat from customers with queries and issues. It will be up to you to investigate and resolve both their hardware & software issues, not forgetting to take customer details and updating the company CRM system each time.
Of course, if the issue needs it, you will be required to escalate to tech support and not forget to stay up to date on the company products and services.
Who will you be working for?
Work for the world’s #1 customer experience driven outsourcing giant in their Amsterdam Office. With a strong promise of career progression (80% internal promotions) and amazing employee benefits on offer, this is a company you will want to grow with. They are based on over 30 countries around the world, have 120,000+ employees working in over 50 languages & right now they are looking for you: a near native German speaker to join the family.
Who are we looking for?
We are looking for you to have a near native level of German and excellent English – you have extremely good communication skills in both languages (written and verbal). You have an affinity for IT, 6-12 months customer service experience (Preferably in a contact centre), good typing and PC skills and are extremely customer focused and outgoing. As this is a company is extremely customer focussed we are looking for bubbly, outgoing near native German speakers.
Where would you be working?
Amsterdam! The cultural capital city of the Netherlands that offers many well-known attractions. Amsterdam is an amazing city for anyone looking to live and work in a truly multicultural city right in the heart of Europe.
Interview & Salary
The interview process involves a language test (German) ad a skype call with the hiring manager. If successful, you will then be asked for another Phone/Skype Interview before the final decision is made.
Psst did you know we also have Careertrotter.de?
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