What is the job?
Our client has recently set up a new team for a brand new range of consumer products in the Health & Beauty sector. The Hungarian customer service agent will deal with end-users who have questions about warranty, terms and conditions, payments and shipments of these products. The customer service and order management questions you’ll be dealing with are related to products in the Health & Beauty sector. You will be required to deal with customer by phone and email in Hungarian and work towards targets like customer service satisfaction, cases solved etc. Please note that this job isn't an extremely busy role, so ideal for those who prefer a more quiet working environment.
Who is our client?
Our client has won numerous awards over the last number of years and is one of those companies you wish you had joined in 3 years from now. They have opened offices in Europe and the States and are aggressively growing.
Who are we looking for?
Obviously to be considered for the Hungarian customer service job you need to speak and write fluent Hungarian. However as training and internal communication will be in English you need to have a good level of English as well. Previous contact centre experience is a plus however if you have strong customer service experience gained in retail or the hospitality industry we will consider your profile as well.
Where is the job?
This job is based in Cork, the 2nd biggest city in Ireland but people from Cork will tell you it is the best city to live in. Cork has its own airport so a weekend away into Europe is done in a hop and a skip but as people from Cork might tell you; there is no reason to leave for the weekend as there is plenty of nightlife as well as great outdoors activities.
Interview process and Salary
Our client will do a first phone screen followed by one online language assessments. If you pass the first phone interview and the test, there will be a final interview by Skype and 2 reference checks. The salary is €21.900,- and some relocation expenses will be covered up to €285.