Job DescriptionJob Summary:
Are you someone who likes to chat? Do you take pleasure in helping others?
If so then this could be the job for you - we are looking for near native Italian speakers with 2 years Customer Service Experience to join the growing team here in Frankfurt. If Working abroad is for you then don't delay and apply today. All you need is a near native level of Italian and a good level of English with your experience. Match the criteria? Click Apply Now and learn more about earning €30,000 gross per annum with annual bonus structure.
What will you do in this job?
As part of the Italian Customer Service team you will be responsible for taking all incoming phone calls, email's, fax from customers with any queries or issues. You will be working on the initial diagnostics of their issues and where needed you will then escalate the issue, not forgetting to document each ticket/issue that comes in into the CRM system for future training purposes.
Who will you be working for?
Work for a truly energetic employer - who aim to provide the right technology in order to help companies achieve the goals in this fast pace digital world. This particular client of ours is extremely passionate about technology and helping their clients - they know that this couldn't happen without the amazing team behind them. They appreciate each and every employee for what they do and constantly ask for employee feedback in order to make sure they grow in the right way. With headquarters in nearly 60 countries and the workforce family having grow to the 30,000 this is a company where you know you and your career are in the right hands.
Who are we looking for?
For this Customer Service Job we are looking for you to have a near native level of Italian and a good level of English - German is not mandatory but it would be great for your application. You have at least 2 years Customer Service/ Call Center experience, you are good with admin tasks and have a excellent working knowledge of MS Office. Last but not least you are ok with working in Shifts.
Where would you be working?
This Italian Customer Service Job is based just 20 mins DART ride from Frankfurt. Frankfurt am Main, commonly known as Frankfurt, is the largest city in the German state of Hesse and the fifth-largest city in Germany. Due to its central location within Germany and Europe, Frankfurt is a major air, rail and highway transport hub. A unique feature of Frankfurt is its significant number of skyscrapers and high-rise buildings in the city centre which form the Frankfurt skyline.
Interview & Salary
For this Italian Customer Service Desk Job the interview process has an exciting twist. There is phone interview and if all goes well you will be invited for a Trial day in the office in Frankfurt. In terms of Salary, you can expect to earn €30,000 gross per annum with between €3000 - €5000 gross bonus per year depending on your performance. There is the occasional night shift thrown in but that could be for 1 week every 4-6 weeks (night shift bonus included).
Join the Family in Frankfurt Today
If this Dutch AND German job sounds like the perfect fit for you, pop us a call or register with us and send us your CV in English.