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Italian Speaking Customer Service Representative – Heinsburg

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Job Title: Italian Speaking Customer Service Representative – Heinsburg
Contract Type: Permanent
Location: Dusseldorf
Industry:
Salary:
Start Date:
Duration:
REF: JN -052017-2386
Contact Name:
Contact Email:
Job Published: 5 months ago

Job Description


As the Summer heats up – wouldn’t you like to help others cool down?
Speak near native Italian & want to work in Customer Service?
We are looking for near native Italian speakers with a fluent level of German to join the Customer Service team here in Heinsburg, a city in Germany that nears the border of the Netherlands. 
This is a customer service job that can offer you more than simply answering the phones. You will get the opportunity to up-sell and cross-sell our clients products as well as translate from German to Italian for you and your customers. 

What will you do in this job?
For this Customer service job, you will be responsible for the following tasks: Answer incoming calls and emails with clients and customer queries and issues. There a small twist with this job as you will get the chance to up and cross sell products to those that ring in. Don’t worry, there isn’t any sales targets. The reason we are looking for you to speak a fluent level of German is because you will need to translate from German to Italian in order to help customers and yourself in your day-to-day tasks. 

Who will you be working for?
You will get the chance to work for an international company that supplies quality services and products to companies worldwide. Their sole goal is to provide a fresh and clean work environment for all with their innovate and professional German manufactured products. 

Who are we looking for?
For this customer service job – we are looking for you to have a near native level of Italian and you need to be able to understand German perfectly; both written and spoken German. This is important as you need to translate texts from German to Italian. You have excellent communication skills (written and verbal). You have previous customer service experience and a small bit of sales experience would be a plus as you will work on up and cross selling on a day-to-day basis with clients and customers that email/call in. You will need good IT skills and the ability to work well within a team. 

Where would you be working?
Heinsberg is where this multilingual job is based. Heinsburg is nicely situated near the border with the Netherlands, so if you so wished you could live in the Netherlands and work in Germany (an exciting twist) it’s up to you of course. Heinsburg is a beautiful city to live in too. 

Interview & Salary 
The interview process is straightforward – Our client is quite flexible, if you don’t live close to Heinsburg then the interview can be over Skype, otherwise the interview will be via face-to-face. 
Once you are successful you will then be asked over for a 1 day trial to see what it’s like here and if this is job is for you. 
In terms of Salary, you can expect to earn around €2.000,- gross/month; depending on the level of skill and experience you can bring to the roll. Are you interested for this new job in Germany? Pop us a call on +353 15 24 24 20 or email Mitchell on mitchell@careertrotter.eu
 
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