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Portuguese Tech Support – Madrid 

Description

Portuguese Tech Support Representative wanted here in Madrid, Spain for IT Protection solutions provider. 
You will need a near native level of Portuguese and English – Excellent communication skills (written and verbal ) and a minimum of 3 years technical support. 

Your Tasks:
  • Taking inbound calls/emails/online chat from a customer with issues and queries. 
  • You will need to asses each problem & come up with a diagnosis to solve the issue – while doing so you will need to log issues within the CRM system in order to help future training. 
  • You will have to work towards personal and team targets. 

Our Client: 
Work for a company that is specialised in the development or IT protection solutions
. Allowing their customers to surf the web safely and freely without cause for worry. 

Main Requirements:
You will need the following to qualify for this job: 
 
  • Near native level of Portuguese 
  • Good level of English 
  • Excellent communication skills (especially written skills)
  • 3 years Tech Support experience within the B2B environment Comfortable with advising clients on security-related products (for online use)
  • Good understanding of switching/networking/routers/firewalls etc 
  • Good working knowledge of network protocols.

Where is the job located?
Madrid – Spain –
The glorious capital – The city that’s need’s no introduction. Everyone knows of Madrid’s Amazing weather, excellent public transport, lower cost of living in comparison to other European capitals and a great nightlife scene. 

Interview & Salary:
The interview process will begin with a phone interview and online assessments (includes writing an in-depth email). If successful you will be invited for one more in-depth phone interview with the hiring manager. 
Salary: You can expect to earn €25,000 gross per annum along with great company benefits such as private healthcare. 


Keywords: Portuguese Tech Support, Portuguese Technical Support, Portuguese Speaking Jobs Madrid, Jobs in Madrid