What will you do in this job?
You will be responsible for first line tech support via phone and email. Working remotely will be part of your day-to-day as you will need to be able to diagnose and solve customer issues. The issues you will be dealing with will be both software and hardware related to your technical skills need to be A++. As each issue comes in, you will need to take ownership and document the issue and the solution within the company database.
Who will you be working for?
Work for the world’s #1 customer experience driven outsourcing giant here in their office in Dublin North. With a strong promise of career progression (80% internal promotions) and amazing employee benefits on offer, this is a company you will want to grow with. With over 30 office locations around the world and 120,000+ employees working in over 50 languages, they are currently looking for Swedish speakers for their technical support team.
Who are we looking for?
This Tech Support job is looking for near native Swedish with excellent English and communication skills (written & verbal). You have a basic level of Microsoft OS, VMware and Linux and previous experience in computer hardware and 2 years call centre experience.
You will need to bring excellent listening, your eagerness and motivation to learn and develop as well as excellent team skills.
Where would you be working?
How does working less than 30 minutes’ drive from Dublin city centre? As our client is based in Dublin North is a pleasant suburb full of activities, easy access to public transport and amenities.
Interview & Salary
The interview process involves a Swedish language test, a Skype call with the hiring manager and if successful you will be asked to sit another phone/Skype interview before the final decision.
With a competitive salary of €30,000 gross per annum and many other benefits (life assurance & health plan etc.) This is a client you will want to know more about. Call us today!