Job DescriptionWhat are we looking for?
We are looking for a German speaker who also has a good knowledge of English to join the customer service team with our client in Belfast, Northern Ireland. If you currently live abroad, this German Customer Service Job is for those who are looking for the chance to work abroad.
What will you do in this job?
As our clients next German Customer Service Agent, you will be given individual KPI’s to work towards. You will be working with customers via the phone and email, always ensuring a friendly and professional manner.
It is crucial that you stick to the strict protocols when dealing with payments. As a customer service agent you are basically the face of the brand, so it is important that you actively keep yourself up to date on all products and services that our client offers and engage in all ongoing training sessions , which all help to ensure a good customer experience.
Who will you be working for?
Our client nearly 15 years established now employing over 600 employees in the UK and Northern Ireland is a technology and services provider. With this particular client looking for a number language speakers they are currently looking for a German speaker to fill the position of customer service agent, for a particular project.
With quirky benefits offered such as a weekly snack and getting you birthday off of work this client know how to treat their employees well.
Who are we looking for?
To be the next German customer service agent in Belfast for a well-known service provider, we are looking for some who has near native German and English that you have excellent written and oral communication skills in both. You will need to have at least 1 year’s previous experience in customer service, where you have worked over the phone and email. We are looking for a German speaker who knows their way around Microsoft Office and internet based applications. That you are able to work well in a team and enjoy meeting targets with others, as well as on your own.
Working in Customer Service, this type of job requires you to think on your feet at times so we are looking for someone who can work on their own initiative. Lastly it is important to our client that you ca multi task and are a top notch problem solver.
Where would you be working?
Belfast is where you will be working, Belfast is in Northern Ireland a city bursting with life, where the local are great craic (fun), there are plenty of bars and restaurant’s to socialise and you will always have amazing things to do and see with the likes of Giants Causeway, the Titanic Museum and its beautiful views.
Interview & Salary
The interview process for this customer service job is 3 fold, you will be invited for a quick phone screen, then an online email assessment and lastly a phone interview making it great for those who live abroad, you don’t have to fly over for an interview.
If you are successful you will offered a yearly entry level salary of £14,500 (gross) along with great benefits such as a monthly transportation allowance, a number of discounts on goods or services and much more.
If you have any questions about this German speaking customer service job please do not hesitate to contact us on +353 15 24 24 20.
If you like what you see then APPLY TODAY and send us your CV in English.